Frequently Asked Questions

Where is my order?

Depending on what you ordered goods are dispatched from the US (either Georgia or Massachusetts) and from Townsville, Queensland, Australia.  Australia post is used for any items from Townsville and the USPS from the US.  Most orders are dispatched within 5-7 business days. Upon dispatch we will send you a notification email and your order should arrive within 3-7 business days. Please note it can take longer to WA, remote and regional areas and International destinations. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.

Where is my product shipped from?

Laptop Sleeves – Georgia,USA
Jewellery – Massachusetts, USA & Townsville, AUS
Mugs – Georgia, USA
Journals – Georgia, USA

How can I change my delivery address?

Once an order has been placed, providing it has not been dispatched you can contact us. We are unable to guarantee any address change requests will be carried through successfully and we advise you to please take extra care when selecting your delivery address.

Where can you deliver orders?

We use USPS & Australia Post which delivers worldwide and to PO Boxes.  Most common destinations are Australia, USA, Canada, United Kingdom and Europe.

What are your delivery charges?

Currently, we offer free shipping on orders over $100 in product value in Australia only. Shipping charges are a flat rate based on the destination. Specials offers for shipping may be offered, check the specials page.

How do I care for my products?

Laptop Sleeves:  Use warm water, dish soap and clean spots off your sleeve. It’s not necessary to soak the whole sleeve. For hard to clean spots use a soft bristled brush.
Jewellery:  Wipe the dust or any dirt off gently with a clean, dry cloth.
Mugs:  Microwave and Dishwasher safe.
Journals:  Use a soft, clean and dry cloth to gently brush any dust or dirt off from the center of book outwards. 

Why was my order payment rejected?

There are various reasons why this may have happened but we suggest the following steps:  
Check with your bank to ensure there are funds available to pay for your order.
Check that your credit card information is valid and up-to-date. If you were recently issued a new card, some of the information may have changed. Please confirm your credit card type, number, and expiration date, and try again.
 Check that your name and address match the name and address on your current credit card.

I cannot complete my registration, what do I need to do?

Contact us, detailing the problem you have encountered and our Customer Service advisors will be happy to assist.

I forgot my password, what can I do?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with Leite Creations by clicking the Forgotten Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

How do I make changes to my order?

Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order. If you have selected the incorrect products, please review our returns procedures. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please contact Customer Service immediately. Please note, even at this time we are unable to guarantee successful cancellation of the order and advise that you please check your order carefully before you confirm.

What if an item is out of stock?

Back-orders are possible, but please be advised that it will take longer for you to receive your product.  We will endeavour to get it to you as soon as possible.

What payment types do you offer?

You can pay for purchases using a major credit card, including Visa, MasterCard and American Express and Pay Pal. We also accept Gift Cards that have been issued by us. We do not accept debit cards, cheques or money orders.

Can I ship to multiple addresses?

We are unable to ship to multiple shipping addresses per order. If you’d like to ship to multiple addresses, please place a separate order for each unique address.

What is your Return Policy?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 30 days of purchase via email. All refunds will be made by method of payment, excluding delivery costs. We cannot accept returns on Gift Cards.
The following information is required when returning your goods via post:
  • Confirmation email containing your Order Number
  • Invoice containing your Delivery Number
  • List and description of goods to be returned
  • Reason given for returning goods
Please contact our Customer Service team prior to sending the goods back
If you’re returning the goods by post please note:
  • It may take up to 10 working days for your parcel to reach us
  • Returned items will be processed within two (2) working days of receipt
  • Reasonable care must be taken when packaging the parcel so that goods are not damaged in transit
  • Consider using a carrier that offers both traceability and insurance.

Can I return items purchased during an Online Clearance

No ‘change of mind’ returns allowed on sale items.

Gift Cards

e/Gift cards may be purchased and used as full payment for any goods purchased.
The e/Gift Card will retain its balance until the expiration date, subject to the terms below.
  • The funds on the e/Gift Card cannot be redeemed for cash at any time.
  • No Refunds are available for goods purchased with the card.
  • We reserve the right to share transactional information with any law enforcement body if requested.
  • We reserve the right to amend these Terms and Conditions, with not less than three months prior written notice. We will highlight any amendments or discontinuance through signage on our website.
  • We cannot replace the e/Gift Card if lost. Please treat the e/Gift Card as you would cash. Gift Cards are issued by Leite Creations, Townsville, Queensland, Australia, 4812
  • Values stored on e/Gift Cards are non-refundable.

How can I change my details?

You can change your details any time by logging into your account, and editing your profile.

Where can I find my order history?

To find a history of all the orders that you have placed, or the status of a current order, go to ; order history and select the order you want to check.

Contact Us

You can contact us via email or on our contact page. Our dedicated staff will endeavour to respond to your questions or concerns as efficiently as possible.

What is the image size and resolution you recommend for getting great prints and personalized photo products?

We recommend that your image resolution be at least 200 DPI (the higher the better) to ensure your products are of the highest quality. We typically process orders at 300 DPI. Also, please keep in mind the pixel requirement – you can determine the resolution for your image by multiplying the number of pixels per inch by the size of the image that you would like to have printed. Let’s say, you want to print an 8X10 picture at 300 DPI, for example. The ideal pixel requirement for this print would be (8×300) x (10×300), that is, 2400×3000, to make a really good quality 8×10 print.

What is your return policy on personalized products?

Unless there is a defect in the product – we do not except returns on any personalized product.

How do I cancel an order?

Please email us if you want to cancel an order. If it has not been processed yet, we will cancel it for you. We cannot cancel orders that have already been processed.

I have a promotional code. How do I use it?

When you’re checking out, you will see a box under the Order Summary with the words Coupon Code or Apply Code next to it. Enter your promotional code in the box and click the Apply Code button.